FAQ - Step4

Complete New Centre Fit-Out FAQ's

Good things take time, so ideally, we need 4-6 weeks’ notice to ensure as many items as possible will be available at time of delivery. However, we are flexible and can work with your time frame.

For a generously furnished new centre including storage, tables & seating, outdoor equipment, soft furnishings, learning resources & more, we allow between $900 and $1,500 per child. Our diverse range of furniture collections means we are able to work with any budget.

You can submit a quotation request HERE or alternatively email sales@step4.com.au

To streamline the process for you, you will have a dedicated team member assigned to your fit-out,  from quotation right through to delivery, set up and post fit-out.


A team of our experienced installers will meet the delivery driver on site, and will mark off, unpack & assemble furniture items. If possible, your Step4 contact will visit the site during set up to ensure a smooth and hassle free experience.

Unpack and assembly can take between 1–3 days on site. For larger centres, 5+ rooms, we would usually allow 3 days to ensure everything is completed. This is assessed on a centre by centre basis.

We mostly deliver in Step4’s own vehicles, with a fleet of small to medium sized trucks. We need clear access into the centre and each room. Driveways must be complete and usable for quick & easy access.
We also require other trades to be completed/off site to allow free access for assembly, and prevent your products from being damaged.

We are usually on site between 7.30am and 5pm.

We will deliver all resource boxes & furniture pieces to the appropriate rooms. Furniture assembly will take place in each room, unless otherwise advised.

All resources will be left in their cartons and placed in a safe storage area within the rooms. We believe it is important to have the Centre director & educators involved in selecting which resources are to be displayed. However, if your preference is for our team to be involved in unpacking resources, this can be accommodated by discussing with your Step4 contact.

Absolutely we are! Our site team will arrange the removal of all rubbish in the last 1-2 days of being on site.

Should there be any items on backorder at time of install, you will receive a list of these items with an estimated delivery date. Our customer service team will update you with any date changes.
Please note: You will not be invoiced for backordered items until they are dispatched from our warehouse.

This is to be avoided for on-time completion. If there are a very small number of items you wish to return, this is possible ONLY if they are in their original packaging. Shipping and/or restocking fees may be incurred.

Please note: All the above FAQ’s only apply to our complete new centre fit-outs.


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